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Terms and conditions of Cactus Tours Madagascar
By booking a trip, you agree to be bound by these Terms & Conditions which outline, among other things, our cancellation policy and certain limitation of liability. These Terms & Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
Tours are quoted in Euro or in USD. They are net of commission. We reserve the rights to add surcharges up to 45 days before arrival due to unfavorable changes in exchange rate, increase in domestic air fares, taxes or if the Government action should require us to do so. If any surcharge results in an increase of more than 10% of the tour cost, the client may cancel the booking within 10 days of notification of the surcharge and obtain full refund.
We are committed to answer your inquiries within 24hours of the reception of your messages or calls. To be able to answer to your request properly, we recommend that you to supply all the information you might think useful for your trip.
For quality reasons, it would be appropriate to book directly all the services you might require during your stays with Cactus Tours.
Although security is one of our top priorities, it is mandatory that all Clients obtain travel insurance that covers personal injury, medical expenses, repatriation and evacuation expenses.
Booking and payment
30 % of the price should be paid upon confirmation of the reservation. Final payment should be processed upon reception of the invoice or 30 days at least before arrival in Madagascar . Kindly Plan Your Trip for the banking details. Exceptions are given to On-the-road travelers. In this case, deposit is not necessary. With Cactus Tours, you can also pay by Visa or Mastercard. This will give you full fund security. Your bank might also provide free travel insurance when you pay by credit card.
Cancellation by the client
– If cancellation 45 days before arrival : total refund. 50 Eur of document fees is charged.
– If cancellation between 44 and 31days before arrival: 30 % of the invoice.
– If cancellation between 30 and 15 days before arrival: 70 % of the invoice.
– If cancellation less than 14 days before arrival, 100 % of the tour invoice.
Cancellation of the tour by the Company
The Company reserves the right to cancel any trip before it is guaranteed to run but will not cancel a tour less than 50 days before arrival. A trip is guaranteed to run once fully-paid by the Client.
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination, ie. sickness, death of a family member, etc.
Responsibility of your tour
Clients booking are accepted on the understanding that they acknowledge that the nature of some tours is adventurous and may involve an amount of personal risks. The Company’s obligations, and those of any suppliers providing any service or facility involved in any travel arrangements the clients books with us, are to provide services and facilities with reasonable care.
The Company is not responsible for any accidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyments.
We reserve the right to change itinerary in case of some reasons beyond our control. Travelers and partners will be regularly kept informed. Clients appreciates and acknowledges that traveling in Madagascar requires flexibility and should allow alternatives. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which include sickness or mechanical breakdown, flights cancellations, strikes, events emanating from political disputes, climate and other unpredictable or unforeseeable circumstances. The company is not under contractual obligation in these stated cases .
They do not form part of the tour or contract. It is understood and accepted by the Client that any assistance given by the tour guide or tour leader in arranging optional extra does not render the Company liable for optional extra.
Factors Outside the Company’s control (cas de Force Majeure)
Company shall not be liable in an way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for the Company failure to commence, perform and/or complete any duty owned to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property caused by Act of God, war or war like operations, terrorists activities, civil commotions, labor difficulties, whether or not Company is party thereto, interference by the Malagasy authority, political disturbance, howsoever and where so ever any of the same may arise or be cause, not, insurrection and government restraint, fire or any other cause whatsoever beyond the reasonable control of Company.
Applicable law and choice of forum
The contract including all matters arising from it is subject to the Malagasy law and the exclusive jurisdiction of the Malagasy Courts.
Updated on 15 May 2018.
Updated on 21 January 2020
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